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ConSol* Consulting & Solutions Software GmbH Franziskanerstr. 38 81669 München, Germany http://www.consol.de
Contact Ms Dietlind Alber +49 89 45841102
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ConSol* Consulting & Solutions Software GmbH

Webcast 2.7.2010: In 10 Schritten zu einem optimierten Beschwerdemanagement

(PresseBox) (München, )
Freitag ist ConSol*CM-Webcast-Tag - so setzen wir unsere kostenfreie Webcast-Reihe "ConSol*CM live" auch am 2. Juli fort. Unser Thema diese Woche für Sie: "Beschwerdemanagement als Bestandteil von CRM-Lösungen: Ziele, Konzepte und Prozessdefinition in Theorie & Praxis"

Webcast-Inhalte & Details:

Markus Wenzel, Senior ConSol*CM-Consultant bei ConSol*, knüpft an den Webcast zum lösungsorientierten psychologischen Beschwerdemanagement vom 18. Juni an und zeigt Ihnen nun, wie Sie in 10 Schritten aus unzufriedenen Kunden eine profitable Zielgruppe machen und Probleme strategisch nutzen können. Denn Beschwerdemanagement als Teilbereich des CRM ist eine unternehmerische Grundhaltung. Ziel ist es, Gewinn und Wettbewerbsfähigkeit des Unternehmens dadurch zu erhöhen, qpju

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.