97 per cent of mobile network performance issues go unresolved
Actix reveals that resource constrained network engineers only able to investigate three per cent of network issues every month
According to research conducted by Actix, network engineers in a typical tier one mobile operator manually handle around 4,000 network issues every single month - but only have time to fully investigate and solve around 150 (three per cent) of them. The lack of enterprise-wide Network Status Management systems is leaving network engineers struggling to prioritize tasks due to a lack of visibility into the performance of the whole radio network, Actix found.
One major mobile network stated that around one million category one faults are registered every single day, while smaller networks have revealed figures of around 600,000 a month.
With increasingly fierce competition and sky-high customer expectations, mobile operators around the world are striving to extract every last bit of performance and value from one of the biggest assets, the radio access network. UK-based Actix helps wireless carriers enhance revenue growth and improve operating margins by delivering intelligent, automated network performance engineering and network status management systems. Actix solutions feature embedded wireless expertise, automating key processes and enabling very significant efficiencies in the deployment and operation of carriers' networks, delivering measurably higher performance at lower cost. Over 10,000 engineers from 227 operators - including Verizon, O2, AT&T and T-Mobile - in 106 countries globally depend upon Actix software every day to help improve coverage for more than 1,100,000,000 subscribers. For more information, please see www.actix.com.