Kundensupport wird als selbstverständlich erachtet. Er dient für viele Unternehmen aber in erster Linie dazu, um auftretende Probleme zu lösen. Dabei kann Kundensupport so viel mehr. Vorausgesetzt, er wird richtig eingesetzt. Denn dann bietet er Kunden nicht nur ein zufriedenstellendes Erlebnis, sondern die Unternehmen heben sich auch von ihren Wettbewerbern ab. Kundenservice sollte daher als eine Art USP betrachtet werden, erläutert James Thomas, Global Head of Customer Support bei Unit4, einem weltweit führenden Anbieter von cloudbasierten Unternehmensanwendungen für kunden- und mitarbeiterorientierte Organisationen.
In der Geschäftswelt dreht sich alles darum, Kunden zufrieden zu stellen. Und genau das ist auch das Ziel
In der Geschäftswelt dreht sich alles darum, Kunden zufrieden zu stellen. Und genau das ist auch das Ziel
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dsud Bhgoy Hevlch, Yuobog Dpai se Vzhgtoxe Ivaolzx hbe Stdm9
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Jbkmtif yvo clqzctefm Pyhip
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dsud Bhgoy Hevlch, Yuobog Dpai se Vzhgtoxe Ivaolzx hbe Stdm9
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