Teleopti, the global leader in workforce-management software for contact centers, has announced it has once again been recognized by Gartner, Inc. in 2015, this time around with partner VoiceCyber for their jointly developed workforce-optimization (WFO) solution.
Making its appearance for the first time in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization, the Teleopti-VoiceCyber suite provides a complete WFO package that integrates diverse contact-center technologies as a unified platform and single sign-on. Critical WFO components – i.e. voice recording, search and playback, quality monitoring, performance management, agent seat management and workforce management (WFM) – are all integrated seamlessly
Making its appearance for the first time in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization, the Teleopti-VoiceCyber suite provides a complete WFO package that integrates diverse contact-center technologies as a unified platform and single sign-on. Critical WFO components – i.e. voice recording, search and playback, quality monitoring, performance management, agent seat management and workforce management (WFM) – are all integrated seamlessly
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