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Story Box-ID: 667986

Teknowlogy Group 8 Avenue des Ternes 75017 Paris, France http://www.cxpgroup.com
Contact Ms Caroline Hannig-Sachon +49 89 23236833
Company logo of Teknowlogy Group
Teknowlogy Group

Contact Center ist Chefsache! Viele Initiativen zur Verbesserung der Customer Experience stecken jedoch noch in den Kinderschuhen

(PresseBox) (München, )
PAC und Damovo fordern dazu auf, den für die Verbesserung der Customer Experience notwendigen Wandel der Contact Center zur Chefsache zu machen. So wurden zwar viele Initiativen in diesem Feld gestartet, aber bislang nur halbherzig und ohne ganzheitliche Strategie umgesetzt. Dies bestätigt eine aktuelle Studie, die das Analysten- und Beratungsunternehmen Pierre Audoin Consultants (PAC) gemeinsam mit Damovo durchgeführt hat. Für die Studie wurden mehr als 70 Contact-Center-Entscheider und Verantwortliche aus angrenzenden Fachbereichen auf der diesjährigen Call Center World (CCW2014) in Berlin befragt.

Als Grundlage für diese Studie skizzierten PAC und Damovo Idealbilder für fünf Handlungsfelder, die für die Modernisierung und Kuyopihgmuaeyt obn Eweuypl Xsgqkt enxeaht hjrg (zmnli Hofvslxdeo):

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.