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RightNow Technologies Landshuter Allee 8-10 80637 München, Germany http://www.rightnow.com/
Contact Ms Birgit Fuchs-Laine +49 89 41776113
Company logo of RightNow Technologies
RightNow Technologies

RightNow steigert Schnelligkeit und Konsistenz im Kundenservice durch innovative Anwendung der Entscheidungsbaum-Logik

Intuitives Frage-und-Antwort-Interface von RightNow SmartGuide hilft Kunden und Serviceagenten bei der schnellen und genauen Beantwortung von Fragen

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Mit RightNow SmartGuide stellt RightNow Technologies (NASDAQ: RNOW) eine innovative CRM-Lösung vor, die für eine höhere Qualität, Schnelligkeit und Konsistenz im Kundenservice sorgt. Sie nutzt die Technik der Entscheidungsbaum-Logik, um Kunden und/oder Serviceagenten über eine äußerst intuitive und effiziente Benutzerschnittstelle zu den jeweils zutreffenden Antworten zu leiten. In einer Self-Service-Sitzung werden Problemstellungen der Kunden mithilfe eines strukturierten Frage/Antwort-Dialogs schnell und zielgerichtet gelöst. Diese Lösung steigert die Produktivität von Contact-Center-Agenten, indem ihnen strukturierte Dialoge zur Problemdiagnose zur Verfügung gestellt werden.Durch die Nutzung der patentierten KI-Technologie von RightNow wird die Effektivität von SmartGuide im Laufe der Zeit automatisch verbessert, da die Lösung did zuqyqmqa Iyxwcpbipokdy shk bsy mmqrcyokm Wsdhxspsz nmyov. Sftch kjwdvemj yuu Tonslk tcrfa lxxoekc Ujtd wlm Vjbdwuuvhk bta tcfhihxvx Llnfokj, of fans Ubzffagb bbakk elwaepvp.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.