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möller pr Agentur für Kommunikation GmbH Ehrenstr. 41 50672 Köln, Germany http://www.moeller-pr.de
Contact Ms Elena Vohl +49 221 80108784
Company logo of möller pr Agentur für Kommunikation GmbH
möller pr Agentur für Kommunikation GmbH

"Das Grundvertrauen geht verloren."

Unternehmens-Kommunikation in der Corona-Krise: Interview mit einem Experten für Krisen-PR

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Je länger die Corona-Krise andauert, desto größer werden die Löcher in den Unternehmensfinanzen. Den Unternehmen droht aber noch eine andere Gefahr, wie der Krisen-PR-Experte Christoph Möller (Airberlin, LOEWE, etc.) betont: Die Verbindungen zu wichtigen Partnern nehmen zunehmend Schaden. Keiner weiß mehr, ob der andere seinen Verpflichtungen künftig noch nachkommen kann: ob die Kunden noch zahlen, die Lieferanten noch liefern oder ob der Schuldner Insolvenz anmeldet. Im Interview gibt Christoph Möller den Unternehmen wichtige Hinweise, wie sie mit aktiver Kommunikation das Vertrauen ihrer Geschäftspartner erhalten oder zurückgewinnen können.

Herr Möller, Sie haben darauf hingewiesen, dass der Verlust an Vertrauen zwischen
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.