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LogicaCMG Secure Mail Kölner Strasse 6 65760 Eschborn, Germany http://www.cmg.com
Contact Ms Isabell Horvath +49 89 65112136
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LOGICACMG: OUTSOURCING-STUDIE LEGT BEDEUTUNG DES RELATIONSHIP-MANAGEMENTS OFFEN

LOGICACMG: OUTSOURCING-STUDIE LEGT BEDEUTUNG DES RELATIONSHIP-MANAGEMENTS OFFEN

(PresseBox) (Frankfurt, )
In einer Outsourcing-Studie stellen LogicaCMG und die Warwick Business School fest, dass gut strukturierte Outsourcing-Vereinbarungen, die stärker auf gegenseitigem Vertrauen als auf Strafklauseln basieren, für beide Seiten Vorteile mit sich bringen.
Services, Qualität, Kosten und andere Performance-Indikatoren zeigten eine Verbesserung um 20 bis 40 Prozent. CEOs, die ihr Verhältnis zum Outsourcing-Partner nicht aktiv managen, verlieren den bis zu 40prozentigen "Vertrauensbonus" (vom Gesamtauftragswert gerechnet).

In der Studie wird die Erstellung einer Relationship-Charta empfohlen. Dabei sollten die gegenseitige Kommunikation sowie verschiedene Mittel zur Erfolgskontrolle (stichprobenartige Kontrolle, Balanced-Scorecards,
Senior-Executive-Dashboards) definiert werden.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.