Advances in various technologies will drive users to interact with their smartphones in more intuitive ways, said Gartner, Inc. Gartner predicts that, by 2019, 20 per cent of all user interactions with the smartphone will take place via virtual personal assistants (VPAs).
"The role of interactions will intensify through the growing popularity of VPAs among smartphone users and conversations made with smart machines," said Annette Zimmermann, research vice president at Gartner.
Gartner's annual mobile apps survey conducted in the fourth quarter of 2016 among 3,021 consumers across three countries (US, UK and China) found that 42 per cent of respondents
"The role of interactions will intensify through the growing popularity of VPAs among smartphone users and conversations made with smart machines," said Annette Zimmermann, research vice president at Gartner.
Gartner's annual mobile apps survey conducted in the fourth quarter of 2016 among 3,021 consumers across three countries (US, UK and China) found that 42 per cent of respondents
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