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Consist Software Solutions GmbH Christianspries 4 24159 Kiel, Germany https://www.consist.de
Contact Mr Petra Sauer-Wolfgramm +49 431 3993525
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Neues Kundenservice-Tool Glassix für den deutschen Markt

Das Software-Tool Glassix ermöglicht die interaktive Kommunikation mit dem Kunden über sämtliche Info-Wege in Echtzeit

(PresseBox) (Kiel, )
„Single Channel“, „Multi Channel“, „Omni Channel“ – was früher meist im bilateralen Kundengespräch per Telefon lief hat sich heute in Form einer mehrdimensionalen Kommunikationskrake vervielfacht hinsichtlich der Möglichkeiten des Austausches zwischen Kunden und Dienstleistern. Für Verbraucher wird es immer selbstverständlicher, jederzeit über WhatsApp, E-Mail, Web-Chat, Text Messages oder Social Media in den Kontakt mit Herstellern und Dienstleistern zu treten, um beispielsweise Fragen an den Produkt-Service zu stellen oder den Verbleib ihrer Bestellung zu erfragen.

Um diese modernen Anforderungen zu bedienen, bedarf es neuer Software as a Service – Angebote, die den Austausch auf sämtlichen von den Kunden gewünschten digitalen Wegen
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.