ITIL ist der weltweite De-facto-Standard, wenn es um Best-Practice-Leitfäden im IT-Service-Management geht. Oder anders gesagt: Unternehmen und öffentliche Einrichtungen haben damit einen Fahrplan an der Hand, um die Abläufe zu verbessern und Richtlinien für bestimmte Situationen umsetzen zu können. Seit 2022 besitzt PeopleCert die Rechte an der Marke und zertifiziert Personen und Unternehmen in der Umsetzung der verschiedenen Practices. Doch sollte eigentlich ein kommerzielles Unternehmen das Monopol über ein solch begehrtes Gütesiegel innehaben? Lohnt sich der Aufwand zur Zertifizierung? Was müssen Unternehmen überhaupt machen, um sich zertifizieren zu lassen? Über diese und andere Fragen haben wir mit Markus Bause, Vice
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