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Agilent Offers Five-Day Turnaround Guarantee for Calibration on Major Instrument Products
Commitment to “On Time or Next Calibration is Free” Provides Customers with Greater Availability of Key Instruments
“Regularly scheduled calibration by the manufacturer is the best way for our customers to ensure ‘like-new’ performance of their equipment throughout its lifetime,” said Eric Senesi, vice president and general manager of Agilent’s Electronic Measurements Group service and support organisation. “Our turnaround-time guarantee enhances their confidence in measurement results with the assurance that key instruments will have high availability for their intended use.”
Eligible instruments include a wide range of digital multimeters, universal sources, counters, oscilloscopes, signal sources, power meters, spectrum analysers and network analysers. A complete list of specific models, participating local service centres and regional availability, which may vary in some areas, is at www.agilent.com/find/caltat_guarantee.
Agilent will track the five-day period automatically, starting on the day it receives the instrument, and ending when the unit is shipped back to the customer. If the turnaround time exceeds five days, the customer will receive an automatic one-interval extension of their contract (typically 12 months), providing one free calibration.
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