Wer seine IT das erste Mal an einen Dienstleister ausgelagert, ist oft nicht auf Anhieb erfolgreich. Stolpersteine findet man bereits bei der Transition - also der Überführung der Services - zum externen Partner. Häufig werden auch noch ein Jahr nach dem Betriebsübergang nicht alle vereinbarten Service Levels erreicht. In Einzelfällen wird sogar, obwohl vertraglich geschuldet, auf deren Messung verzichtet. Bei den meisten Unternehmen wird zudem die gewünschte Leistungs- und Kostentransparenz nicht erreicht und verursacht dauerhafte Konflikte mit dem externen Partner. Dann ist es höchste Zeit, über eine Umgestaltung der Outsourcing-Beziehung nach zu denken.
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