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Press release Box-ID: 1095825

TSC Printronix Auto ID Georg-Wimmer-Ring 8b 85604 Zorneding, Germany https://www.tscprinters.com
Contact Ms Jane Brodie

TSC Printronix Auto ID now offering On-Site servicing across all its industrial printers

Kicking off 2022 with improvements to the TSC Printronix Auto ID service programs

(PresseBox) (Zorneding, )
TSC Auto ID Technology EMEA GmbH’s comprehensive On-Site Service Program, previously only available across Europe on its Printronix Auto ID industrial enterprise devices, is now available across its entire range of industrial and industrial enterprise printers, TSC and Printronix Auto ID.

Businesses cannot afford prolonged production and packaging downtime, they need to reliably produce barcode labels on demand. Even short, unplanned disruptions and failures can add time delays and costs upstream and downstream. By making the On-Site Service Program available across the complete range of TSC industrial and Printronix Auto ID industrial enterprise printers, customers can now benefit from increased operational availability, consistently high print quality and longer life for the hardware itself.

“Whether you’re a large or small company, you don‘t need unpleasant surprises, in supply chain productivity, you need to keep things moving and ensure your printers are performing optimally at all times,“ says André van Swaaij, Manager Services and Customer Solutions TSC Auto ID Technology EMEA GmbH.

The On-Site Service Program can be purchased with any new TSC industrial printer and Printronix Auto ID industrial enterprise printer, or added later. It helps not only keep businesses up and running but also gives them known service costs. The Program ensures TSC devices are kept in good order by certified TSC technicians and include labour costs, travel expenses (up to 150kms) and genuine spare parts*. By only using genuine components, TSC ensures compatibility and longevity of the printers.

Bringing service programmes on TSC printers in line with Printronix Auto ID devices means TSC can now consistently and cost-effectively support both brands and enable customers to remain at peak productivity at all times.

“Having tailor-made service and maintenance contracts on both TSC and Printronix Auto ID industrial and industrial enterprise printers helps companies forecast service costs over a fixed period of time allowing complex work to be planned and budgeted for. Faults can also be quickly and professionally resolved, and defective devices repaired at short notice or exchanged,” explains André.

In addition to its 2-year guarantee, TSC printer customers can also extend their warranties to three, four or five years, providing they take out the policy within 30 days of purchasing the printer. The company offers two options:
  • Priority Guarantee: Includes repairs if electrical parts malfunction, replacement of defective components with genuine spare parts, labour costs, cleaning, adjustments and function testing.
  • Comprehensive Warranty Coverage: Includes everything in Priority Guarantee plus replacement of wear parts such as platen rollers and print heads.
For more information about the extended warranties and On-Site Service Program on all new TSC Printronix Auto ID printers contact sales@tscprinters.eu

* Excludes print heads, cutting parts and components damaged by users.

Further information:

Service Programs | TSC Printers

TSC Printronix Auto ID

TSC Printronix Auto ID is a leading designer and manufacturer of innovative thermal printing solutions for healthcare, manufacturing, transport and logistics, retail, chemistry, pharma, automotive and hospitality. The company is comprised of two-industry-leading brands, TSC and Printronix Auto ID with over 65 years of combined industry experience, strong local sales engineering sup-port, continuous investment in new product development and is capable of quickly adapting solutions to meet the needs of small business customers to Fortune 500 companies. The di-versified portfolio covers a wide spectrum of innovative, powerful and reliable thermal bar-code printers such as entry-level and desktop models, mobile devices and high-performance industrial printers. The comprehensive range is supplemented by innovative colour label printers and a wide range of consumables.

TSC and Printronix Auto ID are proud members of the TSC Auto ID Technology Company family. In the EMEA region, TSC is represented by its subsidiary TSC Auto ID Technology EMEA GmbH in Zorneding (Munich). The GmbH is responsible for sales, support and marketing of both brands TSC and Printronix Auto ID in the regions of Europe, Middle East and Africa. Managing Directors are Amine Soubai and Ladislav Sloup. TSC sells its products exclusively through distributors and value-added resellers (VAR).

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The publisher indicated in each case is solely responsible for the press releases above, the event or job offer displayed, and the image and sound material used (see company info when clicking on image/message title or company info right column). As a rule, the publisher is also the author of the press releases and the attached image, sound and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.