- OMNINET ITSM Center passes ITIL 4 PinkVERIFY™ certification with 11 practices.
- First tool with certified portfolio management practice on the market
- Digitization and automation of business processes
OMNINET receives PinkVERIFY™ certification for ITIL 4 for ITSM Center, an IT service management tool in the OMNITRACKER process ecosystem, meeting all 11 practices submitted. The award, granted by the Pink Elephant company, is considered leading in the industry. It certifies the ITSM Center ITIL compatibility in terms of workflows, functionality, terminology and documentation.
First tool with certified portfolio management practice on the market
OMNINET is currently one of only 9 companies to hold a PinkVERIFY™ seal for ITIL 4. The ITSM Center is also the first tool that achieved the certificate for the Portfolio Management practice.
Suitable for all IT & Non-IT processes
The IT Service Management Center supports the digitalization of business processes. It can be customized and enables you to systematically categorize service and incident tickets received via various communication channels and automatically assign them to the appropriate service employee. In interaction with other modules in the OMNITRACKER process ecosystem, such as the Dispatch Center, even complex tasks like the coordination of field service employees can be managed in just one tool. This relieves employees in each department of time-consuming routine tasks and enables them to work more efficiently.
Automation of business processes
By using BPMN, an international industry standard for digital process modeling, OMNITRACKER ITSM Center not only allows processes to be digitized, but also easily automated. With the help of the graphical modeling tool, clear process flows are created with just a few clicks, regardless of whether they are pure IT processes or non-IT processes.
