Quality is a key issue in companies, but often only a few employees truly understand its significance and the philosophy behind it. The SKZ course ‘Quality-conscious action’ addresses precisely this issue: the aim of the course is to convey the background and, above all, the significance of modern quality management in a comprehensible and practical manner.
The course is aimed at employees at all levels and makes them aware of their responsibility for quality in practice. Instead of abstract theory, the focus is on practical application examples, group exercises and role-plays so that what has been learned can be directly implemented in everyday work.
A particular advantage of the SKZ offering is the flexible in-house training: companies have the option of running the course directly on site at their own premises. The content can be tailored to the specific needs and challenges of the participants. This allows for maximum practical relevance and optimal integration into existing quality processes.
"After a few weeks, I always check back to see what has changed in the company since the in-house training. I often hear that the mood among the workforce has become more positive: people are reaching out to each other again because barriers have been broken down and they are united in their common pursuit of quality and high customer satisfaction,‘ says Christoph Kreutz, expert trainer at SKZ. ’That alone is a solid basis for ensuring that continuous improvement is actually put into practice and does not remain just an empty phrase in marketing brochures."
Through this tailor-made form of training, SKZ creates lasting acceptance for quality management and strengthens customer satisfaction in the long term. This offers companies the opportunity to establish quality-conscious behaviour as an integral part of their corporate culture.
Interested companies can find dates and further information here.
The course is aimed at employees at all levels and makes them aware of their responsibility for quality in practice. Instead of abstract theory, the focus is on practical application examples, group exercises and role-plays so that what has been learned can be directly implemented in everyday work.
A particular advantage of the SKZ offering is the flexible in-house training: companies have the option of running the course directly on site at their own premises. The content can be tailored to the specific needs and challenges of the participants. This allows for maximum practical relevance and optimal integration into existing quality processes.
"After a few weeks, I always check back to see what has changed in the company since the in-house training. I often hear that the mood among the workforce has become more positive: people are reaching out to each other again because barriers have been broken down and they are united in their common pursuit of quality and high customer satisfaction,‘ says Christoph Kreutz, expert trainer at SKZ. ’That alone is a solid basis for ensuring that continuous improvement is actually put into practice and does not remain just an empty phrase in marketing brochures."
Through this tailor-made form of training, SKZ creates lasting acceptance for quality management and strengthens customer satisfaction in the long term. This offers companies the opportunity to establish quality-conscious behaviour as an integral part of their corporate culture.
Interested companies can find dates and further information here.
