Empolis, the leading provider of Smart Information Management Software, announced today that TMC, a global, integrated media company, has named Empolis Service Resolution Management (SRM) as a 2013 TMC Labs Innovation Award winner, presented by TMC's CUSTOMER magazine.
"We are honored that our Knowledge Management solution was recognized with a TMC Labs Innovation Award," said Dr. Stefan Wess, CEO. "TMC reflects our customers' testimonials which confirm a high return on knowledge with the use of the Empolis SRM solution and its wide range of efficient creation and publication of service literature, to intelligent problem solving in the contact center, call center, help desk, phone service and self-service, all the way to systematic diagnosis and problem resolution by the service team on site."
"On behalf of TMC Labs and CUSTOMER magazine, I would like to congratulate Empolis for winning a 2013 TMC Labs Innovation Award," said Tom Keating, CTO of TMC and Editorial Director of TMC Labs. "Empolis Service Resolution Management was selected because of its unique features and because it represents a significant advancement for customer-related technologies."
"Empolis Service Resolution Management represents a major advancement for communications technology and we are pleased to be able to recognize Empolis for their innovation," added Rich Tehrani, CEO of TMC.
The full list of 2013 TMC Labs Innovation Award winners was announced via press release and will be published in the September 2013 issue of CUSTOMER magazine.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches nearly 175,000 readers every month. Please visit http://www.customer.tmcnet.com/....
About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. M2Mevolution is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Small Cell Summit, Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
"We are honored that our Knowledge Management solution was recognized with a TMC Labs Innovation Award," said Dr. Stefan Wess, CEO. "TMC reflects our customers' testimonials which confirm a high return on knowledge with the use of the Empolis SRM solution and its wide range of efficient creation and publication of service literature, to intelligent problem solving in the contact center, call center, help desk, phone service and self-service, all the way to systematic diagnosis and problem resolution by the service team on site."
"On behalf of TMC Labs and CUSTOMER magazine, I would like to congratulate Empolis for winning a 2013 TMC Labs Innovation Award," said Tom Keating, CTO of TMC and Editorial Director of TMC Labs. "Empolis Service Resolution Management was selected because of its unique features and because it represents a significant advancement for customer-related technologies."
"Empolis Service Resolution Management represents a major advancement for communications technology and we are pleased to be able to recognize Empolis for their innovation," added Rich Tehrani, CEO of TMC.
The full list of 2013 TMC Labs Innovation Award winners was announced via press release and will be published in the September 2013 issue of CUSTOMER magazine.
About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches nearly 175,000 readers every month. Please visit http://www.customer.tmcnet.com/....
About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. M2Mevolution is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading business technology event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 - HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Small Cell Summit, Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
