Avoiding long waiting periods, thanks to a DASCOM printer.
A famous advert for a brand of German confectionery depicts the country enjoying a snackbreak each morning at halfnine: this is far from the reality at the licencing centre's customer service counter, where it's busy as always. Having newly or reregistered their vehicles, the impatient owners wait for their new documents. Delays or long waiting times would quickly annoy the licensing centre's customers whilst reinforcing the cliche of the inefficient bureaucrat.
Automatic paper recognition and document layout capabilities simplify usage
Annually, more than 120,000 customers visit the licensing offices of the Rhein-Sieg district which, with around 400,000 vehicles, is after all one of Germany's largest licensing authorities. Up to 180,000 documents are issued, including vehicle registration documents, or 'Zulassungsbescheinungen Teil 1', as they are officially known. These little green forms in particular are very tricky: with their preprinted sections and marks of authenticity, they must be purchased at some expense from a certified printers' shop. Then the details of the person and the vehicle have to be printed on at the licensing centre. In the process, the printing machine has to print exactly within lines only a few millimetres wide. Lopsided or misfed forms are rendered unreadable and must be destroyed, much to the frustration of the waiting customer and to the issuing authority, which must of course pay for the misprints.
Normal printers quickly reveal their limitations here
This is why, as so many other authorities, the Rhein-Sieg district uses a flatbed scanner. With its automatic margin recognition technology, the T5040 prints accurately inside the document. The operator also needen't worry about paper thickness as the printer automatically recognises it and adjusts accordingly. Without any further input by the operator, the matrixprinting mechanism then fills out the form at 400 characters a second. The machine is also pleasingly silent when operating, a very useful characteristic in a device most often used in close proximity to the customer service desk. Flexibility was also an important criteria for the licensing centres of the Rhein-Sieg district. "We changed our procedures, and it was during the changeover period especially that we needed a printer which could cope well with both dataprocessing procedures", explains Klaus-Dieter Anselment, responsible for purchasing the printer. In diverse environments especially, it is important that a printer possesses a broad spectrum of standard interfaces, and that it is compatible with practically all current systems and programmes via numerous emulations. Thus after examining a number of different competing products, the selection of the DASCOM T5040 was made. 50 flatbed printers of this type are now in operation and ensure that daytoday operations continue to run smoothly. "The customers didn't notice the changeover at all", says a pleased Dieter Siegberg, Managing Director of Siegburg's Department for Transport. There were no problems during the installation.
"The introduction of the printers went very well, without any hitches anywhere", confirms Dieter Siegberg. "The joint work with DASCOM's technology support person and sales representative has been very good and played a significant role in our decision to purchase a DASCOM machine". By providing good service and functionality, the manufacturer has been able to win contracts with many other authorities too.
"We have achieved a definite increase in customer satisfaction levels by using DASCOM printers", agrees Thomas Holz, Managing Director of the Munich Vehicle Licensing Centre. Responsible use of taxpayers' money is as much a matter of course in the Rhein-Sieg district as it is in Munich. This is also why the longlasting expendable supplies for the matrix printer are appreciated. Public authorities especially should of course also be trailblazers where green issues are concerned. Here too the flatbed scanner plays its part. The automatic positioning function avoids misprints and hence waste. The machines can print up to 10 million characters before the narrow colour ribbon cartridge needs changing.
The triedandtested impact principle has also proved to be extraordinarily environmentally friendly in practice: it uses a sixth of the energy which, say, a laser printer would use for the same task. The printer stands out through its extremely low costs and multifaceted functionality.
DASCOM Flatbed Scanner T5040
With a speed of up to 400 characters per second, the T5040 processes various print media, such as passports and account books, cheques and receipts, in form sizes ranging up to A5 and A4. The flatbed design ensures the most secure form of paper processing. Additional functions such as automatic document layout and automatic printhead spacing (AGA) provide unbeatable simple use. Its use of serial matrix printing technology makes the T5040 a durable, robust, and reliable printer suitable for a variety of applications. A model with a second serial interface is also available. The printer is also certified by the Federal Printing Office for various applications.
Configuration:
T5040 Standard
T5040 MSR-H with horizontal
magnetic stripe reader
A famous advert for a brand of German confectionery depicts the country enjoying a snackbreak each morning at halfnine: this is far from the reality at the licencing centre's customer service counter, where it's busy as always. Having newly or reregistered their vehicles, the impatient owners wait for their new documents. Delays or long waiting times would quickly annoy the licensing centre's customers whilst reinforcing the cliche of the inefficient bureaucrat.
Automatic paper recognition and document layout capabilities simplify usage
Annually, more than 120,000 customers visit the licensing offices of the Rhein-Sieg district which, with around 400,000 vehicles, is after all one of Germany's largest licensing authorities. Up to 180,000 documents are issued, including vehicle registration documents, or 'Zulassungsbescheinungen Teil 1', as they are officially known. These little green forms in particular are very tricky: with their preprinted sections and marks of authenticity, they must be purchased at some expense from a certified printers' shop. Then the details of the person and the vehicle have to be printed on at the licensing centre. In the process, the printing machine has to print exactly within lines only a few millimetres wide. Lopsided or misfed forms are rendered unreadable and must be destroyed, much to the frustration of the waiting customer and to the issuing authority, which must of course pay for the misprints.
Normal printers quickly reveal their limitations here
This is why, as so many other authorities, the Rhein-Sieg district uses a flatbed scanner. With its automatic margin recognition technology, the T5040 prints accurately inside the document. The operator also needen't worry about paper thickness as the printer automatically recognises it and adjusts accordingly. Without any further input by the operator, the matrixprinting mechanism then fills out the form at 400 characters a second. The machine is also pleasingly silent when operating, a very useful characteristic in a device most often used in close proximity to the customer service desk. Flexibility was also an important criteria for the licensing centres of the Rhein-Sieg district. "We changed our procedures, and it was during the changeover period especially that we needed a printer which could cope well with both dataprocessing procedures", explains Klaus-Dieter Anselment, responsible for purchasing the printer. In diverse environments especially, it is important that a printer possesses a broad spectrum of standard interfaces, and that it is compatible with practically all current systems and programmes via numerous emulations. Thus after examining a number of different competing products, the selection of the DASCOM T5040 was made. 50 flatbed printers of this type are now in operation and ensure that daytoday operations continue to run smoothly. "The customers didn't notice the changeover at all", says a pleased Dieter Siegberg, Managing Director of Siegburg's Department for Transport. There were no problems during the installation.
"The introduction of the printers went very well, without any hitches anywhere", confirms Dieter Siegberg. "The joint work with DASCOM's technology support person and sales representative has been very good and played a significant role in our decision to purchase a DASCOM machine". By providing good service and functionality, the manufacturer has been able to win contracts with many other authorities too.
"We have achieved a definite increase in customer satisfaction levels by using DASCOM printers", agrees Thomas Holz, Managing Director of the Munich Vehicle Licensing Centre. Responsible use of taxpayers' money is as much a matter of course in the Rhein-Sieg district as it is in Munich. This is also why the longlasting expendable supplies for the matrix printer are appreciated. Public authorities especially should of course also be trailblazers where green issues are concerned. Here too the flatbed scanner plays its part. The automatic positioning function avoids misprints and hence waste. The machines can print up to 10 million characters before the narrow colour ribbon cartridge needs changing.
The triedandtested impact principle has also proved to be extraordinarily environmentally friendly in practice: it uses a sixth of the energy which, say, a laser printer would use for the same task. The printer stands out through its extremely low costs and multifaceted functionality.
DASCOM Flatbed Scanner T5040
With a speed of up to 400 characters per second, the T5040 processes various print media, such as passports and account books, cheques and receipts, in form sizes ranging up to A5 and A4. The flatbed design ensures the most secure form of paper processing. Additional functions such as automatic document layout and automatic printhead spacing (AGA) provide unbeatable simple use. Its use of serial matrix printing technology makes the T5040 a durable, robust, and reliable printer suitable for a variety of applications. A model with a second serial interface is also available. The printer is also certified by the Federal Printing Office for various applications.
Configuration:
T5040 Standard
T5040 MSR-H with horizontal
magnetic stripe reader
