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With its software and consulting service portfolio USU AG has been focusing for years on the competence topic of knowledge-based service management at the interface...

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It makes sense to use intelligent knowledge bases in call and service centres as about 80 percent of the costs incurred by a call centre are due to problem-solving....

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USU AG has been awarded the contract for a project placed out to bid throughout Europe by the German Federal Employment Agency. In addition to software licenses...

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