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XtraMind Technologies GmbH Campus D3 2 66123 Saarbrücken, Germany http://www.xtramind.de
XM
XtraMind Technologies GmbH

E-Mails ohne Warteschleife

XtraMind Technologies zeigt zur Fachmesse "CallCenterWorld 2004" neue Multichannel-Lösung für elektronische Kundenkommunikation sowie Einsteiger-Version mit MS-Outlook

(PresseBox) (Saarbrücken, )
Exzellenter Kundenservice ist ohne zuverlässiges E-Mail-Management undenkbar. Deshalb stellt XtraMind Technologies zur "CallCenterWorld 2004" die neue Multichannel-Version des XM-MailMinder vor, die sämtliche Kundenanfragen zuverlässig und qualifiziert bearbeitet. Dafür werden Methoden der Künstlichen Intelligenz und der Sprachanalyse sowie OCR-Technologien genutzt. Die internationale Kongressmesse "CallCenterWorld" findet vom 9. -12. Februar 2004 im Berliner Estrel Convention Center statt. XtraMind ist in Halle 3 am Stand A5 präsent.

XtraMind bietet mit der Software XM-MailMinder eine Lösung, die den Kundenservice eines Unternehmens optimiert. Die eingehenden elektronischen Anfragen werden zunächst inhaltlich analysiert, anschließend automatisch sortiert, priorisiert und zielgerichtet an einen Bearbeiter weitergeleitet. Dieser erhält verschiedene
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.