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X [iks] Institut für Kommunikation und ServiceDesign Schulenbrooksweg 74 21029 Hamburg, Germany http://www.DieServiceForscher.de
Contact Ms Judith Blau +49 40 35627467
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X [iks] Institut für Kommunikation und ServiceDesign

Service mit Einbeziehung – Das X [iks] bietet Unternehmen Coaching für Innovationen im Service

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Kunden erwarten heute eine permanente Verfügbarkeit von Services in allen Lebenslagen: Von unterwegs, zuhause, im Büro und in der Freizeit. Der Service muß das Anliegen schnell, einfach und zuverlässig bearbeiten. Und das alles unter Einbeziehung vorhandener Plattformen, Technologien und Geräte.

Das erfordert Serviceinnovationen, mit denen sich Kunden auch selbst einfach helfen können. Aktuelle Untersuchungen zeigen, daß die Relevanz von Self-Services, Hybrid-Services, Proaktiver Service weiter deutlich zunehmen wird. Aus Unternehmenssicht müssen diese Angebote vor allem effizient und zuverlässig funktionieren, um positive Kundenerlebnisse zu schaffen und so die Weiterempfehlungsquote und damit Umsatz und Ergebnis zu steigern.

Innovative Services bieten je nach situativen
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.