Everybody is a Contact Center!
Workstreampeople launches Anywhere365: Hosted Universal Contact Center for MS Lync
Anywhere365 Universal Hosted Contact Center is a user-friendly, easy to deploy contact center solution that enables organizations to streamline customer contact and thus improve their services. The solution makes it possible for the front desk, customer service, sales team and help desk to manage voice, (web) chats and queues from one dashboard and provides comprehensive reporting tools.
Workstreampeople offers Anywhere365 as a hosted service, in collaboration with cloud services provider Universal. The solution is available from any device with an MS Lync client and is fully managed, secured and monitored by Universal.
Anywhere365 offers a wide range of intelligent enterprise contact center functionalities, including call recording, dialogue intelligence and integration with existing PBX systems. Within the Universal Contact Center it is possible to define roles, knowledge, service times and rules, so customers are guaranteed to be directly connected to the most appropriate person within the organization. Organizations can easily adjust the routing by themselves.
As part of the UCC platform offering Workstreampeople and Universal offer Anywhere365 Reception for the Front Office Attendant, a completely hosted full reception service within one user-friendly interface. The solution includes the ability to manage incoming calls, identify callers and integration with CRM systems, Microsoft Exchange and text messaging and chat services. In the interface it is immediately visible which persons are available within the organization. Furthermore, contextual information is available about previous calls. Calls can be easily transferred via drag & drop functionality to the right person.
"In the Universal Contact Center it is all about automating and making processes more intelligent. Many organizations still produce a lot of unnecessary calls because the communication processes are not in order," says Gijs Geurts, Managing Director of Workstreampeople. "As an organization you are able to significantly improve your dialogue management and thus your customer service, and reduce costs, by linking chat, text messaging services, voice and CRM systems intelligently and adding business intelligence applications. For this it is no longer necessary to implement an expensive, cumbersome contact center solution. An easy to deploy hosted cloud solution offers everything to organizations that take their customers seriously."
"Workstreampeople and Universal are now drawing a line through legacy call center systems," says Alex van der Stam, Director of Universal IT BV. "The availability of Anywhere365 from Universal Cloud means that as from today the business is in control. Flexibility and control within the Universal cloud offer 'the touch of power' through which customers can be mobile, secure and fully operational with their contact center within 24 hours."
Workstreampeople is the developer and supplier of the Anywhere365 Unified Contact Center for Microsoft Lync 2010 Server / Microsoft Lync 2013. As an Independent Software Vendor, we continuously invest in improving and developing our solution. The Workstreampeople solutions enable organizations to improve their business results and enhance their operational efficiency.
With the worldwide available Anywhere365 UCC platform, Workstreampeople is taking the initiative towards the next generation of Collaborative Communication platforms. We support clients from our Professional Services and develop products and services from our Head Office in Rotterdam, the Netherlands and Regus offices in Brussels and Berlin. Through our Value Added Resellers we also offer our Unified Contact Center platform and extended services on international markets, with a primary focus on Europe, Southeast Asia and Australia.