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Verbraucherzentrale Baden-Württemberg e. V. Paulinenstraße 47 70178 Stuttgart, Germany http://www.vz-bw.de
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Verbraucherzentrale Baden-Württemberg e. V.

BondesRat: Online-Shopping - Wann greift das Widerrufs- oder Rückgaberecht?

(PresseBox) (Stuttgart, )
Einkäufe über das Internet sind mittlerweile zu einem festen Bestandteil unseres Konsumalltags geworden. Aktuelle Umfragen wie zum Beispiel der baden-württembergische Verbrauchermonitor 2012 belegen, dass bereits über 80 Prozent der baden-württembergischen Internetnutzerinnen und Internetnutzer online einkaufen. So bequem ein virtueller Einkaufsbummel vom heimischen PC oder vom Smartphone aus sein mag - nicht immer entspricht die gelieferte Ware den eigenen Erwartungen. Für diesen Fall gibt es das sogenannte Widerrufs- bzw. Rückgaberecht bei sogenannten Fernabsatzverträgen. Wann ein solches Recht besteht und was dabei zu beachten ist, erfahren Sie in diesem BondesRat.

Wann besteht ein Widerrufs- oder Rückgaberecht und wie können Verbraucherinnen und Verbraucher qtadw Eszivjuh sgmjrb ?

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.