Today at VOICE Days 2007, VoiceObjects, the leading provider of adaptive self-service phone portals, announced that Swisscom, Switzerland´s leading telecommunications provider, has selected VoiceObjects to power its new customer care voice portal. VoiceObjects will play an important role in developing, deploying and managing a broad range of speech-enabled applications that will enable Swisscom to offer unprecedented levels of personalization and significantly improve the caller experience. Once fully deployed, Swisscom´s voice portal will handle an estimated 12 million calls a year from its Internet, fixed-line, mobile and television service customers.
The new voice portal will be deployed using VoiceObjects´ flagship
The new voice portal will be deployed using VoiceObjects´ flagship
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