Dies zeigt die aktuelle Studie „Der digitale Wandel im B2B-Einkauf – Report2019“ von Sana Commerce. Demnach ist für knapp ein Drittel (29%) der Einkaufsentscheider weltweit eine personalisierte, konsequent auf ihre Anforderungen ausgerichtete Einkaufserfahrung im B2B-Online-Handel wichtig und hat erheblichen Einfluss darauf, für welche Anbieter sie sich letztlich entscheiden. In der DACH-Region, also in Deutschland, Österreich und der Schweiz, liegt ihr Anteil mit 33 Prozent sogar noch etwas höher.
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