rostrvm release 7 supports the multimedia future
As well as over 100 customer-requested enhancements and a new "21st Century" look, rostrvm 7 delivers:
- Support for the new consumer with integrated inbound and outbound capability for multi-media channels including email, SMS and web-call.
- ControlCentre 7 consolidates all management information and administration functions in to a single, easily accessible environment.
- CallGuide Designer unleashes the true potential of call process management to make the most complex desktops simple to navigate and use.
- Support for informal call handling allows "formal" call centre process control and performance measurement to be extended to any area of the business.
Release 7 continues Rostrvm Solutions’ long term record of meeting current call centre operational and business challenges whilst establishing a platform for new communication channels that are expected to become influential in the coming years.
The rostrvm Voice over IP (VoIP) call centre is a central component in developing and delivering a multiplicity of enhanced and new services to the call centre and the call centre’s customers. In particular rostrvm takes advantage of the Session Initiation Protocol (SIP) to combine voice and data transactions delivering joined-up call handling.
Today’s Multimedia Call Centres are built upon the concept that callers will contact the call centre using an intelligent device, usually a PC. Clearly PCs can support sophisticated contact – web browsing, co-browsing, chat and email – so the theory is fine. But for the vast majority of callers the PC is simply not as convenient as picking up the phone.
The widespread adoption of mobile and consumer VoIP telephones brings new consumer interfaces that run sophisticated applications and will change the way callers interact with the call centre. The impact will be as significant as the evolution of the PC as an alternative to the dumb computer terminal.
Full details are available via Rostrvm Solutions’ web site www.rostrvm.com/release7.shtml
Rostrvm Solutions is a leading provider of contact centre software applications that make call centres and contact centres work efficiently and effectively.
Based in Woking, Surrey it was established in 1986, and was previously a division of royalblue, the financial trading applications company. Rostrvm Solutions is now privately owned.
The company has built a solid reputation as a leading software developer of a suite of applications that help organisations to achieve and exceed business objectives whilst delivering personalised customer service.
The rostrvm call centre application is established across a broad spectrum of industry sectors with customers including EDF Energy, First Choice Holidays, London Borough of Wandsworth, Nottinghamshire County Council, Asia Risk Technologies and Autonet Insurance.