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rku.it GmbH Westring 301 44629 Herne, Germany http://www.rku-it.de
Contact Ms Birthe Jungbluth +49 2323 3688226
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rku.it implementiert Chatbot Isa der hsag Heidelberger Services AG in die eigene ITPlattform NextGen

(PresseBox) (Herne, )
Die rku.it GmbH, einer der führenden Service-Provider von IT-Lösungen für die Energiebranche implementiert die marktführende Chatbot-Lösung Isa der hsag Heidelberger Services AG in die eigene Plattform NextGen. Der digitale Kundenservice-Mitarbeiter für Energieversorgungsunternehmen Isa (Intelligent Service Agent) wird bereits bei Stadtwerken und Energieversorgern jeder Größe eingesetzt und ergänzt die Produktlinie NextGen Utilities. Neben den klassischen Vorgängen wie Zählerstandserfassung und Änderung von Kundendaten werden auch Tarifberatungen über den Chatbot abgedeckt und können über verschiedene Kanäle gleichzeitig ausgespielt werden.

Die Lösung der hsag Heidelberger Services AG ergänzt die Basisprozesse von NextGen und entlastet insbesondere den Kundensupport und verbessert das Kundenerlebnis. Durch die
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.