Ovum reveals "death of telephone" is exaggerated as OTT VoIP predicted to cost telcos $479bn by 2020
New research into the "Future of Voice"* provides some reassurance to operators that are fearful of the demise of traditional telephony. It suggests that although revenues continue to fall, voice traffic is simply shifting rather than collapsing. Carefully targeted price increases are expected to be commonplace as operators try to maintain their revenues. Yet, Ovum believes that a focus on creating cloud-oriented telephony apps, and efforts to maintain the relevance of telephone numbers will ensure that operators have a place in the future communications landscape.
"Where operators have seen voice telephony as a service without a future, they have chosen to compete on price in an effort to eke out any remaining revenues from the market," says Jeremy Green, principal telecoms strategy analyst at Ovum. "However, taking such a pessimistic view obscures some important commercial realities and opportunities in the voice telephony market."
The complete collapse of telephony revenues is not likely, according to Ovum, but the long-term trend is towards a richer and more complex communications environment in which voice serves a different function and telephony plays a smaller role. Ovum's research shows that users have been heavily influenced by their experiences with OTT players' services, and now expect traditional operators to provide content, relationships, and history within a service, irrespective of device or access method. As such, Ovum recommends that operators develop or deploy applications that link cloud services with telephony usage.
Ovum also sees the continued existence of the telephone number as a key asset for telcos as it is central to their relationships with their customers.
"The major threat posed by OTT VoIP is that it weakens customers' attachment to their telephone number and transfers their attachment to a new address. This may turn out to be a more significant factor than the direct impact on telephony revenues," explains Green. "Operators should use telephone numbers as the identifier and address for cloud-based services, allow customers to choose numbers that are relevant to them, and develop more application-to-person SMS applications."
Ovum provides clients with independent and objective analysis that enables them to make better business and technology decisions. Our research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, giving Ovum and our clients unparalleled insight not only into business requirements but also the technology that organisations must support. Ovum is an Informa business.