NICE Systems (NASDAQ: NICE) today announced that AES Eletropaulo, a major power distributor in Brazil, deployed NICE Real-Time Process Optimization in its contact center to improve operational efficiency, lower the number of repeat calls, and reduce average processing time. In partnership with Belltech, NICE implemented the solution at AES Eletropaulo’s two contact centers, which employs 1,200 agents handling an average of 1 million interactions per month.
By using NICE Real-Time Process Optimization, AES Eletropaulo has achieved a fast ROI within just 10 months of deployment as evidenced by impressive results such as:
A decrease in overall average handle time by 67 pmgrwjh xkl kegu
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By using NICE Real-Time Process Optimization, AES Eletropaulo has achieved a fast ROI within just 10 months of deployment as evidenced by impressive results such as:
A decrease in overall average handle time by 67 pmgrwjh xkl kegu
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