NewVoiceMedia, Europe's largest hosted contact centre provider, has been appointed by award winning airline Silverjet to implement its caller recognition software throughout the airline's first contact centre. Silverjet offers a private jet experience at a fraction of the cost, with flights to New York and Dubai from just £1,099 return.
The Luton-based airline is using ContactWorld, a hosted system supplied by NewVoiceMedia, to operate within its innovative reservation system. NewVoiceMedia was selected from a number of vendors to provide an intelligent platform that will enable the award winning airline to continue to deliver outstanding customer service throughout its call centre
The Luton-based airline is using ContactWorld, a hosted system supplied by NewVoiceMedia, to operate within its innovative reservation system. NewVoiceMedia was selected from a number of vendors to provide an intelligent platform that will enable the award winning airline to continue to deliver outstanding customer service throughout its call centre
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