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Messe Frankfurt Exhibition GmbH Ludwig-Erhard-Anlage 1 60327 Frankfurt am Main, Germany http://www.messefrankfurt.com
Contact Ms Kerstin Männer +49 221 16995930
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Messe Frankfurt Exhibition GmbH

Wie hätten Sie es gerne: persönlich oder digital?

Studie zum "Kundenerlebnis heute"

(PresseBox) (Frankfurt am Main, )
Was ist besser für das Kundenerlebnis: der digitale oder der persönliche Touch? Während sich die Branchen rund um die digitale Kundenkommunikation in erste Linie auf Touch Points von Apps bis Zahlsysteme konzentrieren, setzen andere weiter auf den direkten Kundenkontakt. Was Kunden selbst wünschen und in welche Kontaktpunkte Unternehmen investieren, untersuchen derzeit gemeinsam die Beratungsunternehmen Etronixx und Intargia. Die Ergebnisse der Studien stellt Thomas Tyborski, Partner bei Etronixx, im Rahmen des Innovationskongresses Digital Touch vor. Dieser findet am 25. und 26. Oktober zusammen mit den Fachmessen Voice + IP und Be Connected 2011 in Frankfurt am Main statt.

Erste Ergebnisse der
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.