Stuttgart / Leipzig. Alle reden über Kundenorientierung und Kundenbindung übers Internet. Chatrooms werden hoch gehandelt. Sie sind zwar kostenintensiv in Anschaffung und späterem Betrieb, doch wenn man trendy sein will, hat man einen solchen „Gesprächsraum“. Man will schließlich wissen, wo’s beim Kunden drückt und ist somit direkt an der Front. Doch das kann man auch anders und vor allem preiswerter realisieren. Online-Beratungssysteme kommunizieren mit dem Nutzer, ohne dass Mitarbeiter „am anderen Ende“ die richtige Antwort in die Tastatur klopfen müssen.
Wer im Internet nach dem Begriff Online-Beratungssystem sucht, findet die verschiedensten Ange-bote, die nicht
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