KANAs eCRM-Anwendungen bewältigen den E-Mail-Service für mehr als fünf Millionen Kunden
British Telecom ist der größte Telekommunikationsanbieter Großbritanniens. Mit einer Kundenbasis von mehr als fünf Millionen Nutzern ist das Unternehmen auf hochleistungsfähige Technologie angewiesen, um den bestmöglichen Kundenservice zu bieten. British Telecom hat sich daher für die E-Mail-Management-Anwendung von KANA, einem führenden Anbieter kundenzentrierter electronic Customer Relationship Management (eCRM) Anwendungen, entschieden. Mit der eCRM-Anwendung KANA ResponseTM verwaltet British Telecom alle eingehenden E-Mails über das Internetportal BT.com. KANA Response ist auf die speziellen Bedürfnisse der Telekommunikations-Branche abgestimmt. Dadurch können Unternehmen ihren Kundenservice verbessern, ohne die Kosten zu erhöhen. BT "lernt"
British Telecom ist der größte Telekommunikationsanbieter Großbritanniens. Mit einer Kundenbasis von mehr als fünf Millionen Nutzern ist das Unternehmen auf hochleistungsfähige Technologie angewiesen, um den bestmöglichen Kundenservice zu bieten. British Telecom hat sich daher für die E-Mail-Management-Anwendung von KANA, einem führenden Anbieter kundenzentrierter electronic Customer Relationship Management (eCRM) Anwendungen, entschieden. Mit der eCRM-Anwendung KANA ResponseTM verwaltet British Telecom alle eingehenden E-Mails über das Internetportal BT.com. KANA Response ist auf die speziellen Bedürfnisse der Telekommunikations-Branche abgestimmt. Dadurch können Unternehmen ihren Kundenservice verbessern, ohne die Kosten zu erhöhen. BT "lernt"
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RPJQ Earzsbhx CpgV
Zdkbxw # 81
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