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Benchmark: Skalierbarkeit von KANA Response 7.5 übertrifft Erwartungen

(PresseBox) (, )
Menlo Park/Griesheim im Januar 2003

Die weltweit führende E-Mail-Response Management Lösung leistet mehr als die Kunden erwarten

KANA ResponseTM 7.5 bewies in einem Benchmark seine Leis-tungsfähigkeit. Das E-Mail-Response Management kann mit über 2.000 gleichzeitig arbeitenden Servicemitarbeitern mehr als 500.000 Kunden-E-Mails pro Tag beantworten. Diese horizontale und vertikale Skalierbarkeit stellte KANA, führender Anbieter kundenzentrierter eCRM-Anwendungen, in einem internen Test unter Beweis. Mit KANA Response können Unternehmen tausende von Kunden gleichzeitig mit schnellem und zuverlässigem Service bedienen.

800 Mitarbeiter sollten pro Tag ein Volumen von 200.000 E-Mails bewältigen können. Diese hohen Erwartungen haben weltweit operierende Unternehmen an ihre E-Mail-Management-Software,
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