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iTSM Group Uwe-Zeidler-Ring 12 55294 Bodenheim, Germany http://www.itsmgroup.com
Contact Mr Robin Heinrich +49 2233 611775
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Was ist Qualität bei den IT-Services?

ITSM Consulting: Klar definierte und operable Qualitätsnormen sind erst selten anzutreffen / Konkreter Qualitätsnachweis der IT-Organisationen gegenüber den Kunden wird immer wichtiger

(PresseBox) (Bodenheim, )
Qualität gehört zwar zu den typischen Bezeichnungen im IT Service Management (ITSM), wenn es um die Leistungsbeschreibung von Dienstleistungen geht. Was sich hinter diesem Begriff aber genau verbirgt, bleibt meist weitgehend im Unklaren, weil sich Qualität bei Services bislang anders als etwa bei technischen Performance-Messungen nur schwer in konkreten Werten darstellen ließ. Nach Ansicht von Frank Zielke, Vorstand der ITSM Consulting AG, besteht jedoch die Notwendigkeit, sich von dem allgemeinen und subjektiv interpretierbaren Qualitätsbegriff zu verabschieden und stattdessen Serviceleistung objektiv bewertbar zu machen.

"Die Bezeichnung Qualität wird schnell zu einer Leerformel, wenn sich eine solche Leistungsbewertung nicht konkret begründen lässt.
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