Change can cause business disruptions, inefficiencies and financial losses. Proper configuration management (CM) reduces the risk of malfunctions and increases efficiency during times of IT-related change. To help enterprises implement effective CM, global IT association ISACA has released a new guide, Configuration Management: Using COBIT 5.
CM is often interpreted differently within the same enterprise, even though it provides benefits to diverse areas. Project management, help desk and change management professionals use it to gauge the impact of their activities on the environment; audit and assurance professionals use CM to guide them when planning audits; IT service managers use CM
CM is often interpreted differently within the same enterprise, even though it provides benefits to diverse areas. Project management, help desk and change management professionals use it to gauge the impact of their activities on the environment; audit and assurance professionals use CM to guide them when planning audits; IT service managers use CM
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