69115 Heidelberg, de
+49 (6221) 9250-77
1,000 Heidelberg Customers Have Already Chosen the Internet-Based Remote Service for Their Presses
One in five installations is in the UK / More than 10,000 prepress users worldwide
"Internet-based Remote Service from Heidelberg guarantees fast reaction times by Heidelberg's systemservice team in the event of malfunctions and offers excellent value-for-money. We anticipate shorter downtimes and lower costs," says Greene, explaining his company's decision. "We were also highly impressed by the security measures implemented by Heidelberg for transferring data via the Internet."
"There are more than 10,000 users of the Internet-based Remote Service in prepress, and the service is now gaining a foothold in the press sector too. The service means that our customers can rely on fast and professional support from our experts round the clock," says Bernhard Steinel, Manager for systemservice at Heidelberg. "Heidelberg customers therefore benefit from a higher level of service at a lower price."
Secure Internet-based technology with many advantages for the customer
Heidelberg offers its customers a multi-level Remote Service based on a secure, globally standardized Internet platform. Heidelberg experts can give the press operator advice and instructions directly on the press screen. The service packages connected with this are already included in the warranty period. These services have been set up on a new, Internet-based platform, where distance is no longer relevant. The customer creates a connection to the Heidelberg service center via the Internet and grants the service technician access to their production system. For more complex problems, the Heidelberg service engineer can use a conference call to consult live with a service specialist and work with him ot her in preparing a solution on the customer's system. The customer is involved throughout and controls the process. He or she initiates access to the system at the click of a mouse and can end this at any time in the same way. Many situations can be analyzed in this way and solved quickly and easily. The customer does not need to wait for a service engineer to come and downtime is reduced. In 2004, the Essen-based TÜV Informationstechnik GmbH (TÜViT) certified that the Internet-based Remote Service platform from Heidelberg complied with the highest security standards for data transfer.
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