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GFN GmbH Am Taubenfeld 10 69115 Heidelberg, Germany http://www.gfn.de
Contact Ms Claudia Sonntag +49 6221 83220
Company logo of GFN GmbH
GFN GmbH

Servicemanagement mit ITIL® an Spitzenposition

(PresseBox) (Heidelberg, )
Heidelberg, Februar 2011. Qualifizierung in der beruflichen Weiterbildung und Service sind der Rohstoff europäischer Länder. Dies könnte der Grund sein, warum Servicemanagement als Weiterbildung bei der GFN AG so bedeutend an Fahrt gewonnen hat. Mit über 1.300 Teilnehmern und Teilnehmerinnen an ITIL®-Seminaren steht das Unternehmen an der Spitze deutscher Bildungsträger für berufliche Weiterbildung.

Um Servicemanagement in einheitlich hoher Qualität gewährleisten zu können und um Transparenz in der Abwicklung zu sichern ist es sinnvoll, nach internationalen Standards wie ITIL® zu arbeiten. Die Zertifizierung zum ITIL® Expert (22 Punkte) setzt sich aus drei Modulen zusammen:

Modul 1: ITIL® V3 Foundation Zertifikat (2
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