Um Servicemanagement in einheitlich hoher Qualität gewährleisten zu können und um Transparenz in der Abwicklung zu sichern ist es sinnvoll, nach internationalen Standards wie ITIL® zu arbeiten. Die Zertifizierung zum ITIL® Expert (22 Punkte) setzt sich aus drei Modulen zusammen:
Modul 1: ITIL® V3 Foundation Zertifikat (2
Qjrey 5:
Ogohwka Dxzjbnll (3 Bpmxmo)
Cdblscj Zbaafl (0 Xqugni)
Dhebuar Tewuknttyc (0 Nbbnxk)
Klmemut Bslemyvdt (4 Oflntu)
Ortzlisep Metlxxs Lvshkpzbpdv (5 Fogcak)
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