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Gartner Survey Reveals Western European Employees View IT as a Technical Resource, Not a Digital Advisor

74 Per Cent of Employees Consider Themselves Digitally-Savvy / Analysts Explore the Evolution of the Digital Workplace at Gartner Symposium/ITxpo 2015, 8-12 November in Barcelona, Spain

(PresseBox) (Barcelona, Spain, )
Western European employees look to the IT department when they have a technical problem, but they look elsewhere for strategic advice, according to a digital workplace survey by Gartner, Inc. Eighty-one per cent of respondents in Western Europe said they regularly approach IT to solve technical issues, but only 28 per cent would go to IT for best practice advice on how to use technology.

"The concern for the IT department is that digitally proficient employees tend to see IT as a purely technical resource," said Debra Logan, vice president and Fellow at Gartner. "To grow in importance and recognition,
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