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Dimension Data Germany AG & Co. KG Horexstraße 7 61352 Bad Homburg, Germany http://www.dimensiondata.com
Contact Mr Thomas Gambichler +49 6172 6808214
Company logo of Dimension Data Germany AG & Co. KG
Dimension Data Germany AG & Co. KG

Modernes Contact Center für tschechische Großbank CSOB

NextiraOne baut Engagement im Bankensektor weiter aus

(PresseBox) (Berlin/Prag, )
NextiraOne, der führende Spezialist für Kommunikationslösungen in Europa, wird für die tschechische Bank CSOB eine neue Lösung im Bereich Contact Center installieren. Ziel ist es, mit dem neuen Contact Center und dem damit modernisierten Netzwerk Kundenbeziehungen weiter zu optimieren und den technischen Anforderungen an ein modernes Unternehmen gerecht zu werden. Bereits vor einem Jahr wurde NextiraOne mit der Überprüfung des existierenden Netzwerks der 2.500 Mitarbeiter in über 220 Filialen des Finanzinstituts beauftragt.

NextiraOne wird bei CSOB eine Genesys SIP-Lösung implementieren. Dadurch ist es möglich, eine gezielte Segmentierung von eingehenden Anrufen im Kundencenter vorzunehmen, um so Kundenzufriedenheit und Unternehmenseffektivität gleichermaßen zu
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.