Derdack (www.derdack.com), provider of advanced enterprise notification software today announced that Sonda, a leading data centre provider in Costa Rica, has deployed message master® Enterprise Alert at the heart of its managed service offering. The advanced notification software, which has been integrated with the HP Openview IT monitoring solution, has helped Sonda to improve performance against service level agreements (SLA) for its largest public sector client, and elevate customer service to new heights.
Sonda provides managed services to medium and large enterprises. However a reliance on basic email as the channel for communicating faults led to situations where IT engineers
Sonda provides managed services to medium and large enterprises. However a reliance on basic email as the channel for communicating faults led to situations where IT engineers
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