Kleine und mittlere Unternehmen (KMUs) spielen als Treiber für das wirtschaftliche Wachstum in Europa weiterhin eine wichtige Rolle. Die Europäische Kommission schätzt, dass es sich bei mehr als 99 Prozent aller europäischen Unternehmen um KMUs handelt. Diese kleinen Unternehmen betrachten IT zunehmend als Instrument zur Erhöhung der geschäftlichen Produktivität. Sie werden jedoch häufig durch begrenzte Budgets und Ressourcen¹ eingeschränkt. Es ist von entscheidender Bedeutung, dass Technologien Kleinbetriebe dabei unterstützen, ihre Ziele zu erreichen. Die Anforderungen variieren jedoch sehr stark - geprägt durch eine Vielzahl von Faktoren, die spezifisch für jedes Unternehmen sind. Dazu zählen seine Größe, sein Standort, die Branche
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