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Candle GmbH Gutenbergstr. 1 85737 Ismaning, Germany http://www.candle-europe.de
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Candle GmbH

Candle: In Europa und Amerika erneut Support Center Practices (SCP) zertifiziert

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Wiederholte SCP-Zertifizierung in Europa und Amerika bestätigt Candles bewährte Customer-Support-Methode und das beständig hohe Customer-Service-Level

Ismaning – 12. Februar 2003 – Die europäischen und amerikanischen Customer-Support-Bereiche der Candle Corporation wurden erneut im Rahmen des angesehenen Support Center Practices (SCP) Program zertifiziert. Für den europäischen Customer-Support-Bereich von Candle ist dies die dritte Zertifizierung in Folge, für den amerikanischen die zweite.

Für die Zertifizierung in Europa erfolgte ein umfassendes Audit der Candle Support Center in München und Manchester (England), in Amerika wurde der Customer Support in El Segundo (Kalifornien) einem Review unterzogen. Die SCP-Zertifizierung misst die Effektivität des Customer Supports auf
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