BSI Business Systems Integration AG ist auch auf der CallCenterWorld 2010 wieder mit von der Partie. Die Branchenmesse findet vom 9. bis 11. Februar 2010 im Estrel Convention Center in Berlin statt. Am Stand 4.1 A3 präsentiert BSI das Release 12.3 von BSI CRM. Das Contact Center-Modul der CRM-Software kommt mit vielen neuen Funktionen für das Contact Center zum Kunden, darunter die Möglichkeiten, beliebig viele Unterstufen für Prozesse anzulegen sowie Wissensdatenbanken im Volltext zu durchsuchen. Im Rahmen des Messe-Forums wird BSI CEO Christian A. Rusche die fünf derzeit wichtigsten Trends für das Contact Center vorstellen. Außerdem ist BSI Teilnehmer des
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