BSI Business Systems Integration AG hat an der diesjährigen CallCenterWorld, die vom 21. bis 24. Februar 2011 in Berlin stattfindet, das Release 12.5 seiner CRM- und Contact Center-Software BSI CRM im Gepäck. Highlight der neuen Version ist „BSI next“. Diese Schnittstelle bietet Zugriff auf Dienstleistungen externer Anbieter direkt aus dem CRM heraus. Außerdem ermöglichen erweiterte Konfigurationsmöglichkeiten das Anlegen neuer und die Veränderung bestehender Masken und Reports durch den Administrator. Die neue, noch leistungsfähigere Suche erlaubt Abfragen über nahezu alle Kriterien der Datenbank sowie komplexe UND-ODER-WENN-DANN-Verknüpfungen. BSI stellt auf der CallCenterWorld 2011 am Stand D17 in Halle 4 aus.
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