BMC Software, Inc. (NYSE: BMC), einer der fuehrenden Anbieter von Enterprise Management, wird gemeinsam mit IBM Tivoli Software und IBM Global Services Kunden bei der Einfuehrung von IT Service Management-Prozessen nach ITIL (IT Infrastructure Library) unterstuetzen.
Aufbauend auf einer erfolgreichen Beziehung zwischen IBM Global Services (IGS) und BMC Software wird IBM seine Change und Configuration Database mit BMC Remedy Help Desk und der BMC Magic Service Desk Suite verbinden. Ganz aehnlich integriert sich die BMC Atrium Configuration Management Database (CMB) in IBM Tivoli ueber BMC IT Service Management-Loesungen. Durch die Unterstuetzung eines Business Service Management-Modells bieten diese Loesungen von BMC
Aufbauend auf einer erfolgreichen Beziehung zwischen IBM Global Services (IGS) und BMC Software wird IBM seine Change und Configuration Database mit BMC Remedy Help Desk und der BMC Magic Service Desk Suite verbinden. Ganz aehnlich integriert sich die BMC Atrium Configuration Management Database (CMB) in IBM Tivoli ueber BMC IT Service Management-Loesungen. Durch die Unterstuetzung eines Business Service Management-Modells bieten diese Loesungen von BMC
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