Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, including the assyst software, today reveals the results of a survey conducted during its second in a series of webcasts around Service Catalog that shows 47 per cent of organizations surveyed considered their services to be poor.
During the second webcast, 'Designing and Defining Your Services', participants were asked a series of questions around their services and offerings. When asked about their organization's Service Level Management documentation and how it reflects the IT processes they provide, 57 per cent said they were 'mostly unaligned' or not aligned
During the second webcast, 'Designing and Defining Your Services', participants were asked a series of questions around their services and offerings. When asked about their organization's Service Level Management documentation and how it reflects the IT processes they provide, 57 per cent said they were 'mostly unaligned' or not aligned
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