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Avaya Verwaltungs GmbH Theodor-Heuss-Allee 112 60486 Frankfurt am Main, Germany http://www.avaya.com/de
Contact Ms Anke Bayer-Oertel +49 69 75052602
Company logo of Avaya Verwaltungs GmbH
Avaya Verwaltungs GmbH

Neue Avaya-Loesungen fuer Contact Center erweitern Predictive Routing fuer webbasierte Kundenkontakte

Avaya Customer Interaction Suite mit verbesserten Features fuer persoenlichen Kundenservice ueber alle Kommunikationskanaele

(PresseBox) (München, )
Avaya Inc. (NYSE:AV), ein weltweit fuehrender Anbieter von Kommunikationsnetzen und -services fuer Unternehmen, stellt auf dem Avaya Forum in Barcelona sein neues Loesungspaket fuer Contact Center, die Avaya Customer Interaction Suite, vor. Zu den Neuerungen gehoeren die erweiterten Moeglichkeiten, den persoenlichen Kundenservice ueber alle Kommunikationskanaele anzubieten sowie eine hoehere Skalierbarkeit der Self-Service-Funktionen. Avayas Customer Interaction Suite beinhaltet Funktionen die Unternehmen in Europa helfen, auch zukuenftige europaeische Richtlinien zu erfuellen: Dies betrifft insbesondere die zahlreichen Regulierungen, die es in Europa in Bezug auf die Handhabung von persoenlichen Daten gibt, sowie die Verbraucherrechte, wie z.B. das Fernabsatzgesetz.

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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.