Avaya Inc. (NYSE:AV), ein weltweit fuehrender Anbieter von Kommunikationsnetzen und -services fuer Unternehmen, stellt auf dem Avaya Forum in Barcelona sein neues Loesungspaket fuer Contact Center, die Avaya Customer Interaction Suite, vor. Zu den Neuerungen gehoeren die erweiterten Moeglichkeiten, den persoenlichen Kundenservice ueber alle Kommunikationskanaele anzubieten sowie eine hoehere Skalierbarkeit der Self-Service-Funktionen. Avayas Customer Interaction Suite beinhaltet Funktionen die Unternehmen in Europa helfen, auch zukuenftige europaeische Richtlinien zu erfuellen: Dies betrifft insbesondere die zahlreichen Regulierungen, die es in Europa in Bezug auf die Handhabung von persoenlichen Daten gibt, sowie die Verbraucherrechte, wie z.B. das Fernabsatzgesetz.
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