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Story Box-ID: 7827

ASC Technologies AG Seibelstraße 2 - 4 63768 Hösbach, Germany http://www.asc.de
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Call Recording von ASC für größte polnische Bank

Um Reklamationen besser und schneller bearbeiten zu können, wurde das Call Center der größten polnischen Bank BPH PBK S.A. mit einer Call Recording Lösung von ASC ausgestattet.

(PresseBox) (Hösbach, )
14.000 Gespräche am Tag, 500.000 im Monat - das Call Center CBB der größten polnischen Bank BPH PBK S.A. hat gut zu tun. Kein Wunder, dass es da hin und wieder zu Unstimmigkeiten darüber kommt, was bei einem telefonischen Auftrag besprochen wurde. Um solche Reklamationen schnell und effizient bearbeiten zu können, hat CBB eine Call Recording Lösung der ASC telecom AG installiert. Die Wirkung ist enorm: "Der Einsatz der ASC Call Recording Lösung zusammen mit der integrierten Software zur Suche und Wiedergabe verkürzte die Bearbeitungszeit für Reklamationen um 75 %. Unser Service gegenüber unserer Kunden hat sich bereits jetzt entscheidend
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The publisher indicated in each case (see company info by clicking on image/title or company info in the right-hand column) is solely responsible for the stories above, the event or job offer shown and for the image and audio material displayed. As a rule, the publisher is also the author of the texts and the attached image, audio and information material. The use of information published here is generally free of charge for personal information and editorial processing. Please clarify any copyright issues with the stated publisher before further use. In case of publication, please send a specimen copy to service@pressebox.de.