Artificial Solutions (www.artificial-solutions.com), the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today the launch of Teneo Social Media, the first application to enable organizations to respond to customer service issues over social feeds automatically in an intelligent and informed manner.
As customers increasingly turn to social media to vent their fury at a situation or actively engage with a brand to resolve a problem, organizations are finding themselves overwhelmed by the one-to-one resources required to respond within a reasonable timeframe. Teneo Social Media helps to overcome this challenge by searching
As customers increasingly turn to social media to vent their fury at a situation or actively engage with a brand to resolve a problem, organizations are finding themselves overwhelmed by the one-to-one resources required to respond within a reasonable timeframe. Teneo Social Media helps to overcome this challenge by searching
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